Broadway Photo – Bait and Switching Jackasses.

My wife and I have been looking for a new digital SLR.  So I do lots of searching the internet, and come up with some low prices via various mail order places.  Having gotten the old camera from a mail order place (with good success), I figured why not do it again.  Anyway, I settled on Broadway Photo ordered the camera for $618 and waited.  A couple of days later I got a halfway unintelligible phone call from them to “confirm” my order.  First I get put on hold for 5 minutes, then when unintelligible guy does pick up he tries to sell me a better battery.  I say, don’t worry I’ll get it myself.  He tells me that their price of $100 is the best I’ll get, and that the stock battery only lasts 15 minutes.  It’s ok, I say again because google has let me know the battery can be had for $30 or so – a little less than the $100 deal they promised.  Anyway we go round and round about the battery and he finally gives up.  Then he asks me if I want the Japanese or American model.  The American model is about $860, the Japanese is $780.  So I said what about the $618 price – well that doesn’t include the “handling” charge.  The website didn’t mention the handling charge, and he tells me all products have a handling charge.  So right about the time I start to argue he puts me on hold, for about 10 minutes this time.  When he comes back, he’s a little irritated and asks me “which will it be, the Japanese or American model?”, I tell him to cancel my order, and immediately get hung up on.  So I call him back, to make sure he heard me, (which he did – and he was pissed), and make sure it’s cancelled.  Well, it was and I got a confirmation email, but the whole thing irritates me.  

A lot of people will put up with being sold extra crap, but jacking up the original price $70-240, isn’t something anyone will swallow, right? Turns out, they sell a lot of “grey market” merchandise that won’t be serviced by the manufacturer.  Google will quickly show you how many people have complaints with these idiots.  Apparently, almost every camera store with a Brooklyn area code is the same way.  A lot of them are operating under the different names.  I’ll probably go with Beach Camera  which is where we got our first camera, pretty low prices, and good service.  Try them if you’re looking for a camera.

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